Legal – English

MontevideoCityTour > Legal – English

Legal Policies (Terms and conditions)

Price, Payment, Vouchers

1. Prices
Prices are subject to change without prior notice. If for any reason the price quoted is not correct, our team will contact you for your approval. Tips, luggage, personal insurance, drinks or meals not described in the description of the product or services or any other personal purchase are not included.

2. Payment
All visits plus services must be pre-paid unless otherwise indicated. We accept Visa, Mastercard and American Express. The payment will appear as “MontevideoCityTour.com” in your account. We charge in American dollars.

3. Vouchers
After making your reservation and payment, MontevideoCitytour.com will send you a confirmation by email where you will be receiving one or more vouchers as proof of your purchased services. The vouchers must be printed out and submitted to the supplier. All information regarding the passengers must be provided accurately at the moment of making the reservation.
MontevideoCitytour.com shall not be liable for any problem that may happen if you don’t receive or read carefully your voucher. In the event that you do not receive your voucher, you must notify MontevideoCitytour.com at least 72 hours prior to the service date.

Cancellations, refunds and procedures to cancel a reservation

4. Cancellation Fee / Refunds
Only if stated in another way, any tour, package or product cancelled without due notice shall be subject to a cancellation fee in accordance with the following terms:

4.1 Short Tours / Attractions / Products / Transfers / Private Tours
– Cancellations made over seven days before the date of the commencement of services will be charged a cancellation fee of 20 %.
– Cancellations made within seven days before the commencement of services will be charged a 100% cancellation fee (non-refundable)

4.2 Procedure to cancel a reservation:
– Full cancellation of services that have been previously confirmed by our company, must be followed by a cancellation confirmation from us.
– MontevideoCitytour.com will not be responsible for any cancellation that we do not receive and has not been confirmed by you, a “no-show” will be applied. The full rate will be charged.

Disclaimer and limitation of liability

5. Liability of MontevideoCitytour.com is limited
MontevideoCitytour.com acts as an agent for the passengers in all the functions related to travel, places of interest, hotel reservation and accommodation, restaurants, meals and services, tours and transportation. We do not assume any liability for injury, loss, damage, accidents, delays or inconveniences that may occur either by reason of a defect, or a government act or other civilian authorities (war, civil unrest, strikes, etc.) or by any other cause beyond the control of MontevideoCitytour.com

6. Health, Passport and Visas
Clients must be responsible for ensuring they have the appropriate documents for their trip especially (but not exclusively) if they have booked tours, packages, or transfers that include flights or visits to a different country from the one they are departing. Clients must have and carry a valid passport (with visa if necessary) or a valid identity card. No refund will be granted in case of absence or loss of identity documents.

7. Smoking restrictions
Smoking in the buses is strictly prohibited.

8. Luggage
Only one piece of hand baggage is accepted when taking a tour.

9. Itineraries
Itineraries may be subject to change without prior notice.

10. Schedules
Times are approximate and are subject to change without prior notice.

11. Confidentiality
The information provided by the customer to MontevideoCitytour.com is confidential. MontevideoCitytour.com does not provide any customer information to third parties. MontevideoCitytour.com does not keep records of credit card data. Any personal information received will be used only to complete your order.
Any reservation made with MontevideoCitytour.com shall be subject to our Terms and Conditions. Any change of the terms and conditions will be accepted only if it is done by writing a special request and only with the authorization of MontevideoCitytour.com