Terms and Conditions
Terms and Conditions

Terms and Conditions

Price, payment, voucher

1. Prices
Prices are subject to change without prior notice.
If for any reason the quoted price is not correct, the MontevideoCitytour.com team will contact you for authorization. Tips, luggage or personal insurance, drinks or meals not described in the product description and all other purchases of a personal nature are not included.

2. Payment
All visits must be paid in advance unless otherwise indicated. We accept Visa, Mastercard, American Express. The payment appears as "MontevideoCityTour.com" in your account. We charge in US dollars.

3. Voucher
After making the reservation and payment MontevideoCitytour.com will send you a confirmation by email.
This Voucher must be printed, as proof of purchase, and will be presented to the supplier.
All information concerning passengers must be provided correctly at the time of booking.
MontevideoCitytour.com will not be responsible for any problem that may occur if you do not receive or carefully read your voucher. In the event that you do not receive your voucher, you must notify MontevideoCitytour.com at least 72 hours before the date of service.

Cancellation, refund and procedure to cancel a reservation

4. Cancellation / Refund Fee
Unless stated otherwise, any tour, package or product canceled without due notice will be subject to a cancellation fee according to the following scale:

4.1 Short tours / attractions / products / transfers / private tours

  • Cancellation more than 7 days before the start of services: you will be charged a cancellation fee of 20%.
  • Cancellation within 7 calendar days before the start of services: a 100% cancellation fee will be charged (non-refundable)

4.2 Procedure to cancel a reservation:

  • Complete cancellations of services previously confirmed by us must be followed by a cancellation confirmation from us.
  • MontevideoCitytour.com will not be responsible for any cancellation not received and not confirmed by you and may apply "no-show".

Disclaimer and limitation of liability

5. MontevideoCitytour.com's liability is limited.
MontevideoCitytour.com acts as an agent for passengers in all functions related to travel, places of interest, hotel and lodging reservations, restaurants, meals and services, excursions and transportation, and does not assume any responsibility for injuries, losses, damages, accidents, delays or inconveniences that may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or for any other cause beyond the control of MontevideoCitytour.com

6. Health, passport and visas
Each client must check if they have the appropriate documents for their trip especially (but not exclusively) if they have booked tours, packages or transfers that include flights or visits to a country other than output. You must possess and carry a passport (with a visa if necessary) or a valid Identity Card. No refund will be granted in case of missing or loss of identity documents.

7. Smoking restrictions
Smoking on buses is strictly prohibited.

8. Baggage
Only one piece of hand luggage is accepted.

9. Itineraries
Itineraries may be subject to change without prior notice

10. Hours
Hours are approximate and may change without prior notice.

11. Privacy
The data provided by the client to MontevideoCitytour.com is confidential.
MontevideoCitytour.com does not provide any customer data to third parties.
MontevideoCitytour.com does not keep the data of Credit cards. Any personal information received will only be used to complete your order.

Any reservation made with MontevideoCitytour.com will be subject to the Terms and Conditions. No changes to the terms and conditions will be accepted unless a special request is made in writing and only with the authorization of MontevideoCitytour.com